I Can Change My Mind - Can't I?

Metalsmiths' Policies on Product Return, Product Warranty and Jewelry Repair
There's nothing worse than getting home and finding that little black purse you fell in love with at our store actually looks blue against the dress you planned to wear. Don't despair!

At Metalsmiths, our generous 14-day product return policy is designed with customer satisfied in mind. Simply bring your purchase back to the store you bought it at - or any of our stores across Canada - and we'll happily exchange it for another item or for store credit. Our product return policy asks that you bring your receipt with you and that items be unworn and unaltered -- of course.

Product Warranty
At Metalsmiths, we stand behind the superior quality of our products and our meticulous customer service by providing a comprehensive product warranty on all our merchandise, whether ordered online or purchased in one of our retail locations.

Most Metalsmiths jewelry and accessories come 100% of defects, however there is always that rare occasion when a small flaw may be found. If that should occur simply visit a Metalsmiths store, receipt in hand, and we will gladly repair the item in question. If your jewelry can't be fixed, we'll replace it - with a smile. An extended warranted, provided by the manufacturer, generally applies to all eyewear and watches purchased through Metalsmiths.

Handbags
A one-year product warranty covering defects in workmanship accompanies every handbag purchased at Metalsmiths, including all bags and purses made with genuine leather, suede, canvas or PVC accessories. The product warranty does not cover damage that results from normal wear and tear however we'd be happy to repair any daily use damage that occurs for a minimal charge.

Have questions? Speak to any one of our sales representatives about jewelry repair and policies related to product returns and product warranty. They will be happy to answer any questions you have.